The pressure from globalization has made manufacturing companies moving towards 3 major competitive areas: quality, cost, and responsiveness. Quality is a universal entity and has become a global issue. Quality is what differentiates you from your competitors. Customer loyalty is directly related to quality management. As good quality products/services ensure customer satisfaction, it in turn makes sure that the customer will come back to you. A customer will be happy when your product meets or exceeds customer expectations.

In order to survive and be able to provide customers with good products, manufacturing enterprises need to make sure that their processes are continually monitored and product quality are improved. Quality management helps in eliminating defects in the system by integrating continuous improvements. This way you can maintain customer expectations and thereby loyalty.

Quality can be defined as fulfilling specification or customer requirement, without any defect. A product is said to be of high quality if it is functioning as expected and reliable. Quality control refers to activities ensuring that the products/services are serving the highest possible quality. Most of tools and techniques to control quality are statistical techniques. Quality control techniques can be classified into basic, intermediate, and advance level, but there is no consensus among researchers in the classification.

Manufacturing organizations implements various quality control techniques to improve the quality of the process by reducing its variability. A range of techniques are available to control product or process quality. These include seven statistical process control (SPC) tools, acceptance sampling, quality function deployment (QFD), failure mode and effects analysis (FMEA), six sigma, Total Quality Management and design of experiments (DoE).


Researches and surveys suggest a lack of employees taking ownership of quality issues. Out of all major quality management issues faced by the manufacturing industry, this issue remains as a primary concern.
Your organization must be able to trust the validity of its quality metrics. For more than half of executives surveyed, the ability to effectively measure quality metrics remains a top quality issue. To enable QMS success, organizations should at least look for advancements in measuring various aspects of quality like cost of good quality, cost of poor quality, overall equipment effectiveness, new product introductions etc.
Quality issues can originate at any phase of the value chain. With so many different QMS solutions in place among dispersed manufacturing operations, mitigating non conformances and corrective/preventative actions is cumbersome. As a solution, enterprises must turn to QMS integration.
The amount of data collected in the manufacturing industries around the world shall grow exponentially throughout 2015 and beyond. So tackling this ‘Big Data’ will be tricky in ensuring quality.
Recently, QMS have adopted an industry-wide scope. Closed-loop quality management is fast becoming the basis of industry-leading manufacturing industries. Enterprises may or may not be poised to close the loop on quality management.



The integrated system of Quality extension offers enhanced quality management and workflow that makes sure all products meet the highest standards.

Trend Tracking

Monitor overall process and lower issues by tracking trends over a period of time by site, department, and product, along with the view quality request backlog by status.

Process Improvement

Integrated CAPA management system promotes effective workflow for managing quality maintenance issues, and decreases time from NCR creation to corrective action.

Root Cause Analysis

Quality system Identifies the cause of quality related problems by tracing back to its source. This helps to eliminate repeated errors and holding suppliers accountable for quality issues related to raw materials.

Alerts at Service Level

Keep customers informed while conducting issue resolution with the help of automatic alerts based on change in status or lack of action over time.

Dynamic Dashboards

Quality system has a real time dashboard featuring current quality issues along various stages. It automatically keeps an account of audit trail of changes and additions made throughout the quality process.


Finding and lowering quality-related issues through the production process pose a crucial challenge for manufacturers. Nonetheless, advanced Quality Management software brings us a solution for that. Though larger companies have a dedicated a team of personnel specifically looking into quality related issues, smaller companies may not be able to afford it. Now, it has become easier for them than ever before, with the help of I Smith, to leverage technology in tracking and automating various quality processes.

 Is quality your trademark?

I Smith’s Quality extension empowers quality managers with powerful tools to monitor and improve their quality performance. It comes with a quick graphical overview related to the current process status. Moreover, all inputs into the Quality system are coded to a log which can then be queried, printed or exported to Excel for further analysis.

I Smith’s new Quality system enhances the management of the current quality process by taking a simple complaint, request for credit, or returned goods and expediting resolution with an integrated CAPA (Corrective actions and preventive actions) management. Once turned on, the module is easily accessed from new buttons within core I Smith screens, and can be accessed by most users including customers, ship-to-order, inventory item, spec and PDE screens.

The main objective of I Smith’s quality system is to monitor and analyze the cost of quality by process and issues, finding out the root cause of issues and then preparing and implementing a corrective action plan to resolve the issues. This also eliminates any future errors of the same nature to improve production and quality on a long-term basis. Manufacturers can also hold suppliers responsible by tracking the error source. This opens up the opportunity to grade supplier performance and make right decisions in future while choosing suppliers for any subsequent raw material requirements.

Take advantage of I Smith’s quality extension system and unlock your full quality potential with the help of I Smith. Contact I Smith for a detailed consultation.

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